Delivery Charges: Is available for a nominal charge
Local delivery up to 20 miles is free if purchase is $100.00 or more, otherwise delivery is $1.00 / mile. delivery over 20 miles the charge is $1.00 / mile
Set up Charges: We also can set up your bed frame or table for an additional nominal charge
$50.00 minimum charge Will quote for larger order
Applies exclusively to a part that fails under normal use. If any part of our product fail we will replace the failed item for no charge. We make no claim on weight limits on any bed frame or bunk as no testing has been done on them. We also will not be responsible for any product that has been abused, mistreated or used for another purpose than that which it was designed for - to be obligated to replace, for free, any such broken part. Though our products are rugged, where the breaking point is, we do not pretend to know. There may be a time where an inferior piece of lumber escapes our notice and breaks. We will gladly make another piece to replace the broken one but will not be responsible for medical costs or any other cost beyond that of replacement of the damaged part. Over loading bed frames or jumping or other forms of abuse will not constitute a free replacement of damaged part. Under such circumstances we are able to repair and replace said damaged part but free replacement will be subject exclusively to our discretion.
Damage that occurs from normal use we will replace or repair for free. We will deliver and reinstall for free if and only if these services were used with the original order. Otherwise these services will be charged based on the descriptions above.
Damage that occurs from abuse as described above we will charge a nominal fee for repair or replacement.
HEAVEN 11 RUSTICS
254 Central street Rowley, MA 01969 Phone: (978) 994-5432